Our Prices include
Full Insurance, collision damage waiver (CDW)
Renter is not accountable for destruction or damages made to the car.
The rental cars are protected by the automobile comprehensive insurance.
Full Damage Waiver (FDW+RWD), Special Full Coverage
This protects you from damages caused underneath the car, to glass, fire, wheels and machine/motor dysfunction.
Public Liability Insurance (PL)
For personal injury the limit is up to 750.000 euro and up to 750.000 euro for broken, smashed properties.
Protection against theft (TP)
In the unfortunate event that the vehicle is stolen then the renter is released from the obligation.
Personal Accident Insurance (PAI)
We hope an accident will never happen, but if this occurs you are covered for medical costs and many more.
Our packages also include:
- Free Kilometers.
- Our pricelist is inclusive of V.A.T. 24%.
- We provide road service 24 hours.
- If an accident occurs, your vehicle will be exchanged with another of the same kind of group type or by a larger car.
- Free Baby Seats and Child Chairs(booster).
- Vehicle Pick up and Drop off. We can pick up and drop off cars to anywhere on the Cretan Island, including to your hotel, desired airport or port. For delivering to certain places there is an extra cost. Please contact us for a quote.
- Safe and New Cars. By regulating the period of our car fleet and minibus to 3 - 4 years, we are competent of assuring you that we will be delivering a safe vehicle. All our cars are clean and well maintained.
- No extra costs for delays of your flight. Our representatives are informed about times of arrival and alterations that could happen. They will be waiting for your flight to arrive at the airport for the car delivery, even in case of delays.
- Free Map of Crete with update roads. Upon your arrival you are given a fully comprehensive Road Map of the island with no extra charge. You can even ask us to highlight the best places for you.
- Free cancellation. You can cancel your reservation without any cost, up to 72 hours before picking-up your rental car.
Car groups available
Reservations can only be confirmed according to the car groups available on our website. All reservations are based on a vehicle category and not a certain car model. In case of no availability for a confirmed reservation, Balnea C.O. reserves the right to offer a vehicle of bigger category to the customer with no extra charge.
All our cars are covered by 24/7 road assistance
Any mechanical problem you may face with your car or in the unfortunate event of an accident, you have to report it immediately to the car hire company, whose telephone numbers are shown on your rent a car voucher. All contact details are always provided up on delivery by our representatives. Our help center support will receive your calls at any time and we will try to help you in the best way. In case of breakdown or in case of accident, your car will be replaced, with another same or bigger size as soon as possible. Any damage caused to the vehicle due to off-road driving, will not be covered by road assistance.
Car hire Terms & Conditions
- Requirements for age. The age requirement for renting a car is 20 years old and the existence of a valid driving license for the minimum period of 1 year prior to renting.
- Traffic Tickets and Fines. Any Traffic tickets and fines which are received during the renting period are the responsibility of the renter. The car hire company should be informed about any such traffic violation or tickets.
- Fuel is recorded on the car rental contract at the time of delivering the car at the start of the rental period and must be returned at the same level at the end of the journey. If you require a full tank of petrol, please contact us at the time of booking.
- Lost Keys Balnea C.O. vehicle keys are chip-coded and are costly and timely items to replace. If you loose the car keys, you will be obliged to pay for its replacement (approximately 80.00€ -250.00€ depending on the car model) plus any associated transport and time costs in order to get the replacement keys in your hands. Note: if a vehicle is stolen and keys are not returned to Balnea C.O., insurance is deemed void. Please take good care of the car keys while you are on holiday in Crete.
- If you require a period less than that, please contact us for more details. If a delay occurs at the end of the rental period, the first hour isn't charged.
- Insurance. If an accident occurs you must inform the authorities and a police report must be made. You must also immediately alert the rental company. If the police don't carry out a report, then the renter is fully accountable for the repairs to the car. This report eliminates any responsibility for the renter. Do not make any repairs which are unauthorized to the rental car.
- Pick up and Drop off. This is free to most of our locations listed on our online system. For delivery to certain places there is a small extra cost. Please contact us for more information.
- Rentals outside the border and Ferries. Written permission by our firm is mandatory for any renter who wishes to use ferries and transport the rental car to another island.