Privacy Policy

This policy on personal data processing/protection informs about the collection, storage, processing and use of your personal data in accordance with the paragraphs below.

What are Personal Data?

"Personal data" means any information concerning individuals, including first and last names, mailing address, email address, contact telephone number, etc., which identifies or can identify you.

What is Personal Data Processing?

"Processing" means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated tools, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Data we collect

We make sure to collect only Data absolutely necessary to serve the purpose for which they were provided and such Data are used solely and exclusively for the purposes for which they were collected. With the exception of any Data collected by way of Cookies, Data are limited to data explicitly provided by you for a specific purpose subject to your consent. Also, we collect Data when you visit our website subject to your consent, which you are deemed to have granted by filling in the appropriate fields. 
Identity data, such as first name, last name.
Contact/product shipment data, such as mailing address, email address, telephone number..
Authentication details, such as IP address .

How we use your Data

Your Data are processed either by authorized Company staff or by means of IT systems and electronic devices used by our Company and in certain cases, by third parties who are bound by a contract with our Company, undertaking the contractual responsibility to ensure the confidentiality and protection of your Data, and process them solely and exclusively for the purposes for which they were provided.
As a general rule, your Data are processed with a view to providing you with services, including:
Price quotations: The Company processes your Data to enable it to offer you a price quotation for short- or long-term car rentals.
Car Rental: The Company processes your Data as part of its contractual obligation to rent you a car, provide you with services.

Compliance with applicable Legislation: The Company processes your Data to enable it to meet its obligations under the law, in particular tax and insurance legislation or to provide insurance coverage for vehicles under active insurance agreements..

Information services from our Website: The Company provides information services to its clients 

Contact: The Company uses Data to answer to requests/questions you make for instance through the Contact Center.

Purpose of processing your Data

We collect your Data for the purposes of the products and/services we provide, including, indicatively:
(a) to assess your request and provide you with a quotation and enter into a rental agreement
(b) to manage the rental of the car of your choice, e.g. contacting and informing you on availability, pick-up, etc. services,
(d) to check, improve, adapt to your preferences and choices regarding our products and/or services;
(e) to email information on Company products and/or services; 

The legal basis for the processing of your Data by the Company

Your Data are processed subject to:  

  • the terms of our contract with you;
  • your consent, where required;
  • the Company's legitimate interest. 

Recipients of your Data 

The company warranties that it will not transmit, disclose, conveyr, etc. your Data to third parties (save the recipients indicated in this Policy) for any purpose or use, unless it is mandatory under applicable legislation or required by public/judicial agencies/authorities.
Access to your Data is granted  only to the absolutely necessary Company staff, who are bound by confidentiality agreement, and third parties working with us, that process your Data acting as Joint Controllers or as Processors on our behalf and subject to our instructions.

How we ensure the respect of Processors and Subprocessors for your Data

Processors acting on our behalf have agreed and are contractually bound to the Company:

  • to respect confidentiality; 
  • to refrain from sending your Data to third parties without the Company's permission;
  • to take the necessary  security measures; 
  • to comply with the legal framework on personal data protection, in particular Regulation (EU) 679/2016 (also known as GDPR).

When do we delete your Data?

We only keep your Data for as long as is required to fulfil the purpose for which you provided them, in compliance with applicable legislation.
The policy we operate in respect of Data collected by way of Cookies is available (see more about the Cookies Policy).

Are your Data secure?

The company undertakes to safeguard your Data.
Acknowledging the importance of your Personal Data security, we have put in place all the suitable organizational and technical measures, constantly improving them to follow the latest technological evolutions, for the sole purpose of safeguarding and protecting your Data from all forms of accidental or unlawful processing. 

Your rights

You have the right of access to your personal Data.
This means that you have the right to be informed by us if we process your Data. If we process your Data you can ask to find out the purpose of processing, the type of Data we keep, who we provide them to, for how long we store them, if there is automated decision-making, as well as about the rest of your rights, such as the right of Data rectification and erasure, restriction of processing, and lodging a complaint before the Personal Data Protection Authority. 

  1. You have the right of rectification of inaccurate personal Data.
  2. If you find any errors in your Data you can apply to us for their correction (e.g. name correction or change of address updating). 
  3. You have the right of erasure.
  4. You can ask us to erase your Data if they are no longer necessary for the above purposes of processing or if you wish to withdraw your consent in cases where it is the sole legal basis. 
  5. You have the right to the portability of your Data.
  6. You can ask us to provide you with Data you have provided in a readable format or to transmit them to another controller.
  7. You have the right of restriction of processing.
  8. You can ask us to restrict the processing of your Data for as long as your objections to their processing is under review.
  9. You have the right to object and withdraw your consent to the processing of your Data. 
  10. You can object to the processing of your Data and we will stop processing them in the absence of other imperative or legal grounds overriding your right. If you have declared your consent to the collection, processing and use of your personal data, you may withdraw it at any time with prospective effect. 

How you can exercise your rights

To exercise your rights, you can submit a request to our company.

When we reply to your Requests

We reply to your requests free of charge and without delay, and in any case within one (1) month from the time of receiving them.

Who you can contact for information about the progress of your Requests

For information about the progress of your Request you can contact us at 00306944474768 or info@balnea-rentacar.com 
Applicable law to the processing of your Data by us

The applicable law is Greek law as shaped by the General Data Protection Regulation (Regulation (EU) 2016/679), and the applicable national and European legislative and regulatory framework on personal data protection.

Our Cookies Policy

Our website uses cookies to manage sessions, provide personalized web pages and adapt advertising and other content to reflect your particular needs and interests. Also, we may use cookies to generate anonymous, cumulative statistics which enable us to understand how the public uses our website and help us improve their structure and content. The information collected does not allow us to identify you. You can change your browser settings to reject some or all cookies, except cookies which are absolutely necessary. You need to know that certain features are available only if cookies are used. Choosing to reject cookies may make these features unavailable.

What are cookies

Cookies are small bits of text stored on your browser when you visit a website. These bits of text, which are stored on the User's computer, may contain information such as the pages visited by the User, the date and time of the visit as well as a random unique User identifier. This allows the website to store useful information on the User's visit and browsing of the website and read that information so as to provide the User with a unified browsing experience.
There are two different types of cookies: Session Cookies and Persistent Cookies. They are used for different things and contain different information
Session cookies contain information used during your current browsing session. These cookies are automatically deleted when you close your browser. Once you exit the website all cookies are deleted from your computer.
Persistent cookies are used to store information used in between visits. These data allow websites to recognize you as a client, who returns to a website for another time and react accordingly. The lifetime of persistent cookies is defined by the web page, and it may range from a few minutes up to several years.

Which cookies we use on our website

The cookies we use are known as "persistent cookies".
Persistent cookies are stored on your computer as files and, unless you delete them, remain stored after you close your browser. We do not use cookies to obtain information about your visits to other web pages or verify personal data other than data you voluntarily provide. Cookies do not corrupt or harm your computer, or its programs or files on it. In any case, cookies make it easier to serve Users who visit the Company's website and improve User experience. We, therefore, recommend to keep them activated.
Even if you do not to allow their use, you may still enjoy the functionality of our website, but you will need to re-enter some information each time you visit it. In the event that you allow cookies and use a shared computer, please sign off after each visit.

Absolutely necessary cookies 

Absolutely necessary cookies are critical for the proper functioning of your website, allow you to browse and use its features, such as access to secure areas or use your shopping basket. These cookies do not identify you personally. Without these cookies we cannot provide an efficiently functioning website.

Performance cookies 

These cookies collect information about how visitors use the website, such as pages visited more often and error messages, if any, received on a page. These cookies collect cumulative, anonymous information which do not identify visitors. They are used exclusively to improve the performance of a web page.

Τhird-party Cookies

These cookies are placed on our behalf by our partners. They use these cookies to gather data about the performance of our advertising and to interact with our website. Our partners may use these data to extract statistics and improve your advertising experience as a visitor.

Functionality Cookies 

These cookies enable our website to remember user choices such as user name, language or area, with a view to providing improved and personalized features. They may also be used to provide services requested by users, such as video viewing or use of social media. The information collected by these cookies can be anonymous and cannot follow your browsing activity on other websites. Choosing not to accept these cookies may affect the website performance and functionality and limit your access to its content.

Analysis Cookies

These cookies gather information about your browsing behaviour on our website, such as pages visited often and error messages received, if any. This way we are able to make the structure, browsing and content of our website as user-friendly as possible. We do not link statistics or other reported data to individuals.

We use these cookies:

  • to count the number of visitors to our web pages;
  • to measure the duration of each visit to our web pages;
  • to determine the order in which you visit different pages on our website;
  • to assess which portions of our website need improvement;
  • to optimize our website.

We may use software services, such as Google Analytics, to analyze the use of pages, page interactions and the paths used through our websites. This information is known as "website metrics" or "analytics". Google Analytics is an online analysis service made available by Google Inc. (Google). Google Analytics uses cookies to analyze website usage by Users. Google uses cumulative statistics to give Avis a picture of how Users use the website. 

Also, web analytics cookies from our partners Google and Adobe allow us to follow how our clients interact on the website. This provides us with valuable information which enables us to improve our website as well as the products and services we offer.

Google may make this information available to third parties only if required under the law.

Traffic Management 

Traffic management programs used on our website are intended to identify possible technical problems cropping up while you are browsing on our website. We use the information we gather through these programs to correct technical errors and problems and constantly improve the services offered on our website to match the personal needs of each user.

How to control cookies

It is up to you to withdraw your consent or object to the use of cookies from our website or your device at any time as well as to control and/or delete cookies.

  • You can change your personal options by changing accordingly the settings of the browser you use, either allowing only certain types of cookies to be used or refusing their use altogether. 
  • You may delete cookies from the computer or device you use any time you want to by following the path for deleting them from your browser's memory.
  • You can also set-up your browser you use so that you are either warned about cookies being used by certain services available on the web pages you browse or block the use of cookies altogether. 

Your rights

You have the right of:

  • access to your data;
  • rectification/erasure of your data; 
  • portability of your data;
  • restriction of processing of your data;
  • objection to the processing of your data;
  • withdrawal of your consent to the use of some or all cookies and therefore to the processing of your data. 

Get in Touch With Us

  • Gouves Beach Road, Crete, Greece
    Manos Repanakis, Owner - Manager
  • Phone (+30) 6944474768

ΜΗΤ.Ε. 1039Ε81000106701
ΜΗΤ.Ε. 1039Ε81000276701

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